The support that you can receive from your cloud hosting company is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical trouble with a current account. Timely and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from an actual web hosting provider not from some reseller. When you buy a hosting account via a company that doesn't own its servers and it cannot access them immediately, it is almost certain that you'll wait for a couple of days so as to receive an answer to any kind of query, so your web sites may stay offline for ages. In comparison, a provider that provides numerous options for communication and has a support crew that is available all the time can assist you right away and help you limit or fully avoid any downtime and possible losses.

24/7 Customer Support in Cloud Hosting

We provide 24/7 customer, billing and technical support for all of our Linux cloud hosting. Even if you aren't our customer yet and you have questions, we can assist you promptly and provide the necessary info, to give you a choice to make an informed decision when you acquire your new hosting account. We're available any time, including holidays and weekends, and we offer numerous options for communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we have several telephone numbers worldwide, so that you will be able to call the one that is closer to you. The max response time for the emails and the tickets is one hour. The regular response time is no more than 15-20 min, which means that you can forget all about waiting for several days to get support for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to test our support services even before you get a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and common questions. Our agents can help you select the ideal package or provide you with details about our servers, to verify if the system requirements for your websites are met. In case you are an active customer, you'll also be able to contact us via electronic mail or via our ticketing system, which can be accessed via the Hepsia web hosting Control Panel. We warrant that whenever you use these two ways of correspondence, you'll get an answer within no more than an hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other suppliers, even large ones, you'll be able to compare the response time as it often takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Web Hosting

In case you've got a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent issues or questions associated with the pre-installed software the server is equipped with. If you haven't bought your virtual private server plan yet, you'll be able to learn more about our services by giving us a phone call or by using the live chat service. For more technical problems, you can send an email or open a trouble ticket through your billing Control Panel and you'll get assistance within no more than one hour irrespective of the time of the day, even on holidays and weekends. The typical reply time usually doesn't extend past thirty minutes. In case you need assistance for third-party software, you are able to reap the benefits of the Managed Services upgrade which you can include to each VPS package and our administrators will help you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour max response time guarantee, you will benefit from timely support when you order a dedicated server from our company. Our customer and technical support teams are online 24/7/365, as a result when you open a ticket from your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you'll get a reply within one hour, even during holidays. Our ticketing system is the more suitable option when the matter in question requires more time to be resolved or if it should be sent to our administrators, because it's much easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent via our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.