Tech Support Channels
A 1–Hour Response Time Guarantee
Every single assistance request you submit to us will be attended to within maximum sixty minutes. If for any reason whatsoever your support ticket or email requires further assistance from a server admin, we will without delay forward it and leave a comment to notify you that your issue is being examined. If you make use of the Optional Managed Services package, any of the tasks included there will be executed at a time of your choosing.
A First–Rate Customer Support Service
- We’ll be at your disposal round–the–clock to reply to any enquiries that you may have pertaining to our Web Hosting Control Panel and any of the apps that we have pre–installed on your behalf on the server. If you also require support handling server administration tasks, you can make use of our Optional Managed Services package, which includes backup space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and software installation services.
An Easy–to–Navigate Help Area
We have equipped the Web Hosting Control Panel with an exhaustive knowledge base, which offers extensive explanations of all its features and functionalities. Plus, we have prepared exhaustive video tutorials that will further reveal to you how to carry out a particular task or troubleshoot a frequently encountered issue. All the educational articles and the tutorial video clips are easily reachable from every section of the Web Hosting Control Panel through the Help and Videos buttons situated in the upper right corner.